Vera Control, Ltd.
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Frequently Asked Questions
› What is the Vera Shop return p...
What is the Vera Shop return policy?
Last Updated: Oct 04, 2016 11:46PM PDT
It's 30 days no questions asked for returns. All Vera controllers also carry a 1 year warranty.
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Q: Can Vera work without the Internet?
Q: Do I need to keep my computer on and logged in to my Vera Controller all the time to keep Vera running?
Q: How secure is my Vera system?
Q: What is the range of my Vera Controller, and can I extend it?
Q: Can I add a Device if there's no Device Wizard for it?
Q: Does "pairing" require moving the Controller close to the Device?
Q: Why isn't there a control panel? What about key fobs?
Q: Can I move my Vera system?
Q: What's the difference between Z-Wave and Wi-Fi, and what's Zigbee?
Why can't I remotely access my controller?
Q: Why does Vera use different communications systems?
How do you setup a static IP address for a Vera Controller?
How can I bridge two controllers?
How do you Factory Reset a Vera controller?
How do Z-Wave devices go out of range, or stop working?
What is the difference between VeraPlus, VeraEdge, VeraLite, Vera3 and Vera2?
What if I don't have Internet at home?
Why won't Fios allow Vera to connect?
What if I can't connect to my Vera controller? (Network troubleshooting)
USA Toll Free:
+1 (866) 966-2272
+1 (702) 487-9770
Hours of Operation:
- Monday – Friday 12:00am to 6:00pm Pacific Time
- Saturday - Sunday 4:00am to 6:00pm Pacific Time
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