Vera Control, Ltd.

User Guides

Vera Shop Policies & FAQs

  • How fast are orders shipped?

    Orders are usually shipped within 48 hours of order placement, Monday – Friday 8am – 4pm, Pacific Time.

    Apr 04, 2017 10:44PM PDT
  • Return Policy

    30-Day Return Period for all Hardware, Services, and Accessories: If you are not 100% satisfied with your purc...

    Apr 04, 2017 10:44PM PDT
  • Restocking Fees

    Unless the product is defective or the return is a direct result of a Vera Control, Ltd error, Vera Control, L...

    Apr 04, 2017 10:35PM PDT
  • Internet Sales Policy

    Search our Authorized Partner Locator to locate retailers and installers in your area. Your local Vera Control...

    Apr 04, 2017 10:39PM PDT
  • Warranty

    We Stand Behind Our Products. Vera Control, Ltd strives to build the very best products possible. Should your ...

    Apr 04, 2017 10:43PM PDT

Contact Us

  • Email Us
  • Platform Status:
    USA Toll Free: +1 (866) 966-2272
    International: +1 (702) 487-9770

    Please note, due to spring holidays, our Customer Care will be closed during the following times:

    3PM - 10 PM Pacific on Thursday March 29
    3PM - 10 PM Pacific on Friday March 30
    11 PM Pacific on Friday April 6 until 6 AM Pacific on Saturday April 7
    11 PM Pacific on Saturday April 7 until 6 AM Pacific on Sunday April 8

    Hours of Operation:

    Spanish Language Support hours:
    - Monday – Sunday 6:00am to 10:00pm Pacific Time
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