Vera Control, Ltd.

User Guides

Troubleshooting your VeraPlus

Last Updated: Apr 10, 2018 06:40AM PDT

Your VeraPlus has seven LED lights on the top panel including the Service lightZ-Wave light, and Internet light. Below, you will learn how to diagnose a problem and fix it based on the status of those LED lights.

 

This guide will teach you how to:

 
  • Troubleshoot your VeraPlus based on the status of the lights.

VeraPlusUp.png

Service light is blinking

When the Service LED light is blinking, it means that your controller has trouble establishing a connection with the cloud servers.
 

To fix the problem:

 
  1. Check the status of the cloud servers and or any ongoing maintenance at https://status.getvera.com/
  2. If no incident is reported on the status page, don't hesitate to contact Customer Care
 

Z-Wave light is turned off

When the Z-Wave LED light is turned off for more than a few minutes, it means that there might be a problem with Vera's operating system.

 

To fix the problem:

 
  1. Power-cycle the unit and check if the light becomes solid

  2. If the problem persists, first reset the unit to factory defaults. Then, try to access the user interface (UI) and restore it from the last backup

  3. If the problem persists, contact Customer Care.
 

Internet light is off

When the Internet light is off, it means that the internet cable is disconnected or interrupted.

 

To fix the problem, make sure that the internet cable is connected to an Internet source and/or try a different Ethernet patch cord.


Internet light is blinking once a second

When the Internet light is blinking once a second, it means that the Ethernet cable is connected and has a link but it does not get an IP from the router or your network equipment.

 

To fix the problem, make sure the main router has DHCP server enabled.


Full LED's operation

Below, you can find the meaning of each LED light.


Power LED PowerLED.png

  1. On - Power On/Normal Operation
  2. Off - Power Off
  3. Flashing very fast - Firmware Upgrade in progress

Internet LED InternetLED.png

  1. On - Connected to the Ethernet
  2. Off - Not connected to Ethernet
  3. Flashing slow - Unit cannot connect to the internet

WiFi LED WiFiLED.png

  1. On - WiFi enabled
  2. Off - WiFi disabled
  3. Flashing very fast - WPS is active

Z-Wave LED ZWaveLED.png

  1. On - Z-Wave function enabled
  2. Off - Z-Wave function disabled
  3. Flashing slow - Include mode
  4. Flashing fast - Exclude mode

Service LED ServiceLED.png

  1. On - Cloud Service connected and working properly
  2. Off - No Cloud Service installed
  3. Flashing slow - Cloud Service is not sending data properly

ZigBee LED ZigbeeLED.png

  1. On - Z-Wave function enabled
  2. Off - Z-Wave function disabled
  3. Flashing slow - Include mode
  4. Flashing fast - Zigbee device was successfully included

Bluetooth LED BluetoothLED.png

  1. On - Z-Wave function enabled
  2. Off - Z-Wave function disabled
  3. Flashing slow - Unit is in scan mode
  4. Flashing fast - Unit is in pairing more
  5. Flashing very fast - Bluetooth device was successfully paired

What can you do next?


  • Restore a backup
  • Create a backup
  • Contact Customer Care

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