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Troubleshooting Your VeraSecure

Last Updated: Sep 18, 2018 05:52AM PDT
There comes a time when even the mighty VeraSecure needs a bit of handling.

This guide will teach you how to:

  • Power-cycle your VeraSecure
  • Troubleshoot your VeraSecure

Power-cycle your VeraSecure:

  1. Press and hold the reset button, on the side, for 30 seconds
  2. Release the reset button and unplug the power cord from VeraSecure
  3. The power light will blink for a few seconds and then the unit will turn off
  4. Reapply power to start the unit again

Troubleshooting the VeraSecure LED Lights

Service light is blinking

When the Service LED light is blinking, it means the unit has trouble establishing a connection with the cloud servers.
  1. Status of the cloud servers and any ongoing maintenance can be checked at
  2. If no incident is reported on the status page, don't hesitate to contact Customer Care

Z-Wave light is turned off

When the Z-Wave LED light is turned off for more than a few minutes, it means Vera's operating system is malfunctioning. Follow these steps to fix the problem:
  1. Power-cycle the controller; if the light becomes solid, you are good to go
  2. If the problem persists, first reset the controller to factory defaults, try to access the UI, and restore from the last backup
  3. If the problem persists, contact Customer Care

Cellular light is blinking once a second

Note: Make sure you have an active VeraProtect plan and make sure that your Vera device is positioned in a place where it has enough coverage.

The cellular backup connection has issues connecting. Cannot connect to the mobile carrier.

Internet light is blinking once a second

When the internet light is blinking once a second, it means the Ethernet cable is connected and has a link, but is not getting an IP from the router or your network equipment. You should check with your ISP.

Internet light is off

When the internet light is off, it means the internet cable is disconnected or interrupted. Replace the Ethernet cable or check with your ISP.
Make sure the main router has DHCP server enabled. You should check with your ISP or router manufacturer.
Make sure the internet cable is connected to an Internet source and/or try a different Ethernet patch cord.

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