VeraProtect Info Settings
This guide will teach you:
- How to further use the VeraProtect service after activating it
- How to find and edit the billing and contact information
Where can you see that the service is activated?
The first time you access the Web UI dashboard after activating VeraProtect the system displays an overlay message explaining how to customize the Security Monitoring for each house mode:
Click on "Next" button to display a second overlay about the panic buttons card.
The manner in which the Vera Central Monitoring Service operates can be personalized depending on the active house mode. Just click the right angle icon next to "My Modes"
and enable or disable the service for a specific house mode. From here you can also access the list of emergency contacts i.e. the people who should be notified in case of emergency like friends or neighbours. Note that the VeraProtect emergency contacts are not necessarily in the Vera Users list.
The "VeraProtect Service" card is displayed in the status header and has 3 dedicated buttons for sending an emergency alarm.
By clicking on any of them for at least 3 seconds, the Fire Department, Police or EMS will be automatically called and the people you have named as emergency contacts will be notified.
The Cellular card appears next to the panic buttons provided the VeraProtect service is active on a VeraSecure controller or when the active plan is the "Annual & backup kit" plan which includes a 3G dongle and displays the amount of data used out of the 5MB plan.
After the default/included 5MB of data is used, every 5MB extra traffic will be separately billed. Note that billing the data traffic is not related to the VeraProtect plan billing.
Since VeraProtect is a monitoring service, even if the payment for the extra traffic fails, the service is not automatically deactivated. In this case you will be contacted by phone.
If the service is enabled, you should see a "VeraProtect" option in the "Services" menu that loads the "VeraProtect Settings" screen with 3 sections:
- "About VeraProtect Service" - redirects to the "About" page in the end user portal.
- "Emergency Contacts" - allows to edit / remove the emergency contacts defined during the enrollment process or to define new one as explained in the next section.
- "Support" - redirects to
Customize the VeraProtect service settings
The VeraProtect service "Settings" screen is accessible:
- by clicking on the arrow icon in the upper right corner of the "VeraProtect Service" card which redirects to the "Settings" screen
- by clicking on "VeraProtect" in the "Services" side menu redirecting to the "VeraProtect Settings" screen which is detailed in the previous section
Clicking the editing pen icon next to "Monitoring Account Profile" allows to edit the "Confirm & Enter Street Location" information you entered during the 3rd step of the enrollment process, namely:
- Zip Code (mandatory)
- Timezone (mandatory)
- Address 1 (mandatory)
- Address 2
- City (mandatory)
- State (mandatory)
- County (mandatory)
- Cross Street
- Special Dispatch Instructions
Clicking the editing pen next to "Emergency Notification Contacts" allows to change the information of the emergency contacts defined during the enrollment process.
Also, if you defined just the primary contact during enrollment, you can add up to 2 more users.
Finally, an administrator user has privileges to delete all emergency contacts except for the Primary one.
Note: On edit, add, delete emergency contacts the users with the administrator permissions receive an email notification with the body depicted in the image below.
Billing plan information
To access the VeraProtect billing plan and its status, go to the end user portal, click on your user name in the upper right corner and choose "My Account".
If you selected the Annual Billing Plan or the one with a Backup Kit included, you should also see a button for downloading the Insurance Certificate.
Manage credit card information
Another benefit of the "My account" section is the possibility to modify your credit card(s) information by clicking the "Manage" link. No matter the selected billing plan you may add, edit or delete the credit cards from your account and change the cards associated to an active billing plan.
Clicking on "Manager" will launch the "Billing Information" screen and the flow is exactly the same as the one from the enrollment process.
Note that adding a new card to the list does not imply its automatic association to the service. You must check the radio button associated with the new card from the list to actually save the new association for the next payment.
Moreover, it is not possible to remove a card that is used by another active service or by a service that was canceled but is still active on account. Finally, in case you associated only one credit card to your account, you won't be able to delete it until it expires.