The "VeraProtect Professional Security Monitoring" service it is a dedicated system providing a higher level of security when you are away from home, either 24/7 or just at night. The monitoring is handled by a team of Security Industry Association-certified alarm operators without affecting your privacy as VeraProtect receives information only from security sensors: smoke or motion detectors, flood and door / window sensors.
Your Vera system has 2 main monitoring options: self-monitoring and the optional Central Monitoring. The essential advantage of the latter is that it manages any potential emergency by contacting the appropriate agency: Fire Department, Police or EMS.
Note: VeraProtect is a service activated per controller, based on its location, not per account.
This guide will teach you:
- How to activate the VeraProtect service on your controller
- About the benefits of each available billing plan
- About the VeraProtect service activation successful notifications
Where is the service available?
You can activate the VeraProtectBETA Service:
- On a monthly basis for $9.97/month during the beta period which is recommended when traveling, mostly because there is no long-term contract required. This way, you can stop the service right after returning home. After beta period the regular price will become $19.95/month.
- On an annual basis for $199.95/year in which case you will receive the Insurance Certificate that will help you save home insurance money. Beta users have 6 months of Free service when subscribing to the annual monitoring plan.
The Annual VeraProtect Plan also comes with the option to purchase a cellular and battery backup kit for an extra $69.95 (for VeraEdge and VeraPlus) in order to ensure that the monitoring service is always connected and powered. The amount of data per month included in the service plan is 5 Mb and once this monthly amount of data is exceeded, you are billed for the extra data consumption at every 5Mb used.
Also, Beta users have 6 months of Free service when subscribing to the annual monitoring plan.
VeraProtect BETA Erollment
- VeraProtect is available at your controller's location
- The service isn't already active on your controller
Start by going to the Vera end-user portal which is accessible at home.getvera.com, enter your username and password in the green form, then hit "Login".
You should see the controller already assigned to your account - to activate VeraProtect BETA, click on your user name in the upper right corner of the screen, then on "Services"
and finally on "VeraProtect BETA".
Another possibility is to access the controller dashboard by clicking on "Connect" in the portal,
then to click on "Services" -> "VeraProtect" in the left menu
and finally on "About VeraProtect".
In both cases, you will be redirected to the VeraProtect Service presentation page that contains dedicated sections regarding:
- advantages for starting to use this service
- costs and available billing plans
- available locations
and much more.
Click on "Let's Get Started" to get to the first step of the enrollment process which consists of choosing a billing plan: monthly, annual or annual with a backup kit included - the latter comes with an 8-hour battery and a 3G cellular dongle.
Check the option "I agree to the Terms & Conditions", click on "Next Step" and fill in the credit card and invoice information.
In case a credit card already exists, but you need to use a different one to pay for this service, click on "+ Add card".
The third step is about filling in your home street location details, more specifically:
- the address, state, county, city, zip code and time zone of the location you have Vera installed on and for which you wish to activate the service, as well as the controller's Serial Number
- the nearest cross street
- any particular instructions concerning the way of locating and entering your home
- whether the location requires a special permit for monitored alarm systems
The final step concerns emergency contacts, i.e. the people who should be notified in case of emergency like friends or neighbors. Note that the VeraProtect emergency contacts are not necessarily in the Vera Users list. By default the primary contact is the one from the payment credit card form
and in addition to yourself you may add up to 2 more contacts.
The verbal passcode hint for each contact is requested by the Rapid Response operator when an alarm request is received on their side, to confirm the identity of the customer.
Finally, click on "Finish" to submit the enrollment request and, if successful you should see a confirmation message announcing you that you are going to receive an email notification and that the service is visible from your dashboard. Additionally you may view or download a copy of the Terms of Service.
In order to access your Vera controller dashboard, click the "Connect" button.
3-month Trial Offer
For the G550 (VeraSecure) customers there is a 3-month free of charge trial offer available. It is not mandatory for the offer to be activated immediately after the controller has been added to the account - you can do this at a later time.
In order to activate the 3-month trial offer, you need to enroll to the service and provide your billing information, even though you won't be charged right away. During the trial period you will benefit of the functionalities of the monthly plan with a 3-month validity.
Activate the 3-month trial offer
- VeraProtect is available in your state and you don't have the VeraProtect BETA version activated
- The VeraSentinel 6-month trial offer service is not already active on your controller
Login to theand click on "Learn more" in the blue banner, next to "FREE - Exclusive 3-Month Trial Offer on VeraProtectBETA".
Similarly to the previous section, you should see the "About" screen with sections regarding:
- advantages for starting to use the service
- costs and available billing plans
- available agents and their location
and a "Let's Get Started" button.
For the trial offer you won't be seeing the list of the billing plans, since the offer consists in a 3-month period of free of charge Monthly plan.
Accept the terms and conditions, click on "Next" and fill in:
- the Billing Information
- the Street Location
as explained in the previous sections.
Provided the enrollment is successful, if you go back to "My Account" -> "Active Billing Plans" in the End User portal, you should be able to see the number of days left in your VeraProtect Promo trial.
BETA version notifications
Note: In order to receive notification emails, you must validate your email address right after creating your Vera account as explained in this .
Provided the enrollment was successful, you should receive an email message having the subject "Vera account confirmation", regardless of the selected billing plan.
After a successful enrollment, you will receive a welcome email with specific details about the service and the possibility to download a Quick Guide and.
If the plan selected is an annual plan you additionally have the possibility to get the theand the Yard sign and stickers. The insurance certificate is available for download from the "My Account" section in the end-user portal.
The content of the email is the same as for the annual subscribers with an additional specific element regarding the delivery of the Battery backup kit.
Trial version notifications
The email you receive to confirm the activation of the 3-month trial offer is the same as the one for the monthly plan of the BETA version.
7 days before the trial period ends you will by informed by email of the fact that you will be charged on a monthly basis after the trial period ends. You also have the option to activate only one time the 3-month trial available and cancel it but note that you won't be able to reactivate it again.
What if the service is not available in your state?
In case your controller is located in a US state where the VeraProtect service is not available, you will see a "Notify Me When Available" button - click on it,
confirm and you will be announced as soon as the service becomes available in your region.