How to Exclude Zigbee Devices

Sometimes, a Zigbee device will not successfully connect to your Vera and Zigbee networks. As counterintuitive as it may sound, a device needs to be "excluded" first if it does not pair. The "excluding" procedure resets a Zigbee device, even if that device was previously connected to another network.

This guide will teach you how to:

• Exclude/Unpair a Zigbee device

This procedure will be handy in these situations:
 

• A brand new device out of the box does not seem to pair: configuration errors sometimes occur during the inclusion or pairing process, or you might have received a device that has been previously associated with a different Zigbee network. As a result, the device does not get detected by your Vera
• You want to remove an existing device from your Vera: either because it is simply defective or because you are upgrading, you will not want to have an inactive device on your Vera's dashboard.
• The device has some communication errors: if a device does not seem to communicate well or has some configuration errors, a re-inclusion may solve the issue.

Exclude a device from Vera

If the device is already paired with your Vera, follow these instructions:
 

1. Go to the device's settings

2. Scroll down the settings page and press "delete device"
 

    
 3.  Select "Unpair" if your device is still connected to your network and "delete" if the device is no longer connected
 

Unpair will redirect you through the excluding wizard of the device. You need to have physical access to the device as well.
 

Delete will simply delete the device from your Vera's dashboard. This is used when the device is no longer connected to your network.
 

Important: Please make sure you choose the appropriate exclusion procedure based on your scenario. Using "delete" on a device that is still powered and present in your network will cause the device to push itself back into your dashboard, as this method does not rest the device's memory.

     
4. If the unpairing was successful and the device was detected, you will get the following confirmation screen: 
 

The unpairing procedure is usually the same one as the pairing procedure but it means that you need to have physical access to that device. For the devices that have a "pairing" button, it usually involves pressing that button a number of times. Check the device manufacturer manual as well. Sometimes the procedure needs to be repeated a number of times if the device is not picked up from the first time.