Q: Why can't I remotely access my controller?

A: To remotely access your Vera Controller from another computer, please visit the link below:

https://home.getvera.com

Otherwise, you can use any of our VeraMobile apps found in Android, iOS and Windows stores.

If you are unable to access your unit remotely, it may be because your firewall is very restrictive and your Vera is unable to initiate the connection with our servers. If this is the case, you may want to open a port for the unit to let it connect to our servers.

If you need any further help, are customer care team is ready to help you:

• Email Us
• Platform Status: status.getvera.com
• USA Toll Free: +1 (866) 966-2272
• International: +1 (702) 487-9770
• Email: support@getvera.com
• Web: support.getvera.com

More Frequently Asked Questions

• Q: How secure is my Vera system?
• Q: Why does Vera use different communications systems?
• Q: How do you setup a static IP address for a Vera Controller?