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  1. Vera
  2. Frequently Asked Questions
  3. Frequently Asked Questions

Frequently Asked Questions

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  • Reset Atom Hub
  • Q: Why does Vera use different communications systems?
  • Why won't Fios allow Vera to connect?
  • Will my devices still work if Vera is removed from the system?
  • Q: Why can't I remotely access my controller?
  • Q: What's the difference between Z-Wave and Wi-Fi, and what's Zigbee?
  • Q: What is the range of my Vera Controller, and can I extend it?
  • What is the difference between VeraSecure, VeraPlus, and VeraEdge?
  • What is the Vera Shop return policy?
  • What if I don't have Internet at home?
  • Q: What about a control panel? What about key fobs?
  • Q: How secure is my Vera system?
  • Q: How do you setup a static IP address for a Vera Controller?
  • How do you Factory Reset a Vera controller?
  • How do Z-Wave or Zigbee devices go out of range, or stop working?
  • Q: How can I bridge two controllers?
  • Q: Does "pairing" require moving the Controller close to the Device?
  • Q: Do I need to keep my computer on and logged in to my Vera Controller all the time to keep Vera running?
  • Q: Can Vera work without the Internet?
  • Q: Can I move my Vera system?
  • Q: Can I add a Device if there's no Device Wizard for it?
  • How to exclude Z-Wave devices
  • Why does Vera use different communications systems?
  • Selecting Your Vera Home Controller
  • How to exclude Zigbee devices
  • Create a Vera Account and Assign a VeraEdge Controller
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