Frequently Asked Questions
- Reset Atom Hub
- Q: Why does Vera use different communications systems?
- Why won't Fios allow Vera to connect?
- Will my devices still work if Vera is removed from the system?
- Q: Why can't I remotely access my controller?
- Q: What's the difference between Z-Wave and Wi-Fi, and what's Zigbee?
- Q: What is the range of my Vera Controller, and can I extend it?
- What is the difference between VeraSecure, VeraPlus, and VeraEdge?
- What is the Vera Shop return policy?
- What if I don't have Internet at home?
- Q: What about a control panel? What about key fobs?
- Q: How secure is my Vera system?
- Q: How do you setup a static IP address for a Vera Controller?
- How do you Factory Reset a Vera controller?
- How do Z-Wave or Zigbee devices go out of range, or stop working?
- Q: How can I bridge two controllers?
- Q: Does "pairing" require moving the Controller close to the Device?
- Q: Do I need to keep my computer on and logged in to my Vera Controller all the time to keep Vera running?
- Q: Can Vera work without the Internet?
- Q: Can I move my Vera system?
- Q: Can I add a Device if there's no Device Wizard for it?
- How to exclude Z-Wave devices
- Why does Vera use different communications systems?
- Selecting Your Vera Home Controller
- How to exclude Zigbee devices
- Create a Vera Account and Assign a VeraEdge Controller